Privacy Policy

Here at Futuresource Consulting we deliver specialist research and consulting services, providing market forecasts and intelligence reports.

This privacy policy sets out how Futuresource Consulting processes personal information received directly from yourself or alternatively from third party sources.

We are committed to maintaining the high level of trust and confidence of our customers who visit our web site.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Futuresource Consulting may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

Our Head office is based at 2^nd Floor, 4 Beaconsfield Road, St Albans, Hertfordshire, AL1 3RD

Tel: 44 (0) 1582 500100

Data Protection Representative Contact Details:

Futuresource Consulting Data Protection Representative can be contacted via this email data.protection@futuresource-hq.com

Personal Data Definition and Scope under the GDPR:

"Personal Data" means any information relating to an identified or identifiable natural person ("Data Subject"); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

Personal Data what we Collect:

If you send an enquiry to us from our website, we may collect the following information:

Name, Job Title and Company
Contact information including email address and telephone number
Geographic information such as country or region

We also collect personal data from our Employees, Clients and Suppliers.

We may also send you the surveys that we do for research or customer service purposes, you may don’t want to respond to them.

If you decide to purchase one of our reports or services by credit card, we will not ask you to provide these details directly (unless this is done with your express permission). It is our preference and policy to send you a link to a secure payment gateway through which you can process your credit card payment.

Our Company may also receive your data indirectly from the following sources:

LinkedIn Sales Navigator.
Skrapp.
GetProspect.

What we do with the Information we gather:

We require this information to understand your needs and provide you with a better service, and for the following reasons:

Internal record keeping
To improve our products and services
To send periodical promotional emails (using the email address that you have provided) about new products, special offers, events and other information which we understand should be relevant and of legitimate interest to you
From time to time, we may also use your information to contact you for market research purposes
We will never sell your information
We will not collect any personal information data from you which is irrelevant and not necessary.

Marketing:

The way we do our business marketing activities requires us to keep the record of personal information in our internal databases, the reason for this to keep our contacts database up to date and provides production or services updates which by legitimate interest to you.

We also use other marketing methods where we send periodical promotional emails (using the email address that you have provided) about new products, special offers, events and other information which we understand should be relevant and of legitimate interest to you

We also maintain records of our clients data which includes contact details includes first name/last name/email/job and phones numbers so we can ensure a smooth delivery of our services.

We also save telephone voice mails or emails in case we need to refer back to them.

Cookies:

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

How we use Cookies:

Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

What Type of Cookies do we use:

There are a number of different types of cookies, however, our website uses:

Functionality – Our Company uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
Advertising – Our Company uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address.

Google Analytics:

When someone visits https://www.futuresource-consulting.com we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is processed in a way that does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

Third Parties or sharing your personal data:

We use a third-party provider, Mailerlite, to deliver our email campaigns. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our content. For more information, please see Mailerlite privacy notice. You can unsubscribe to general mailings at any time by clicking the unsubscribe link at the bottom of any of our emails or by emailing data.protection@futuresource-hq.com.

We take all the necessary steps to ensure that the terms of service with third party providers recognise that we are bound by obligations to protect the privacy of your personal information.

Retention Period:

The personal information data which we held on our systems or database is kept as long as needed, the criteria of retention period can be depending on the types of data and also depends on contractual obligations. Once a contract has completely expired with us, we will securely delete your contact information, including name, email, job title and country, once a period of three years has passed without any contact between the prospect (you) and Futuresource (us).

Data Subject Right:

We are fully committed to fulfil your rights and you are entitled for the following:

View or access your personal data which we hold about you on our records.
Rectify if there is a mistake in your personal data.
Restriction of processing of your personal data.
Stop processing of your personal data where we are processing based on legitimate interest to send you marketing campaigns, information about product or services which we think is relevant to you.
Delete your data from our records.
Port your data into electronic machine readable format to yourself or for you to provide to other organisations.

Please contact our Data Protection Representative on data.protection@futuresource-hq.com and we will take action within 15 days of the receipt, this period may be extended into 1 month if we number of requests by taking into account the complexity.

The Right to Withdraw Consent:

You have the right to withdraw your consent for processing your personal data.

The Right to Lodge a Complaint:

If you are not satisfied with our response or you think we are processing your Personal Data not accordance with Law you can raise a complaint to the Information Commissioner office (ICO) in addition to maintaining the right to complain to a supervisory authority.

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

More details to contact the ICO’s office can be found here.