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Futuresource Tech Perspective - Smart Home as a Service - Jun 20
For the past seven years, an ever widening range of companies, from tech giants to third-party service providers – including, but not limited to the insurance, telecommunication and utilities space – have looked at opportunities to create and offer more value to the consumer through a Smart Home as a Service (SHaaS) model. The benefits are clear – a consistent revenue stream, data capture, regular customer interaction leading to higher retention rates, as well as an additional avenue to acquire new customers.
This perspective will look to address this issue and underline the reasons behind the SHaaS model’s successes and failures, past and present. It will look at case study examples within segments that have produced a viable service model, including security, insurance, assisted living, utilities, and telecommunications. Most fundamentally, it will provide a roadmap for the future of SHaaS and where companies may look to add value.
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